Shipping & Return

Shipping:

All orders are shipped within 3-5 working days.
Most orders are delivered within 7-10 business days.
Delays in delivery may occur during public holidays or due to unforeseen circumstances.
Orders above INR 1000 qualify for free shipping in India.
International shipping charges are extra and will be provided separately based on the location.
Reliable courier companies and/or Speed Post are used for shipping.
THE INDIAN ETHNIC EMPORIO is not liable for any delivery delays caused by the courier company or factors beyond their control.
After shipping, the tracking number and shipping agency information will be shared via email.
Orders can be tracked using the consignment/tracking number on the shipping partner’s website.
Delivery will be attempted two times, and if unsuccessful, the package will be returned to the company. Refunds will be provided after deducting the reverse shipping fee.
It’s important to provide a complete shipping address with the zip code and a mobile number for hassle-free delivery.
In case of delivery issues due to incorrect details, a refund will be given after deducting the reverse shipping fee.
If the tracking link shows the order as “Delivered,” but you haven’t received it, contact theindianethnicemporio@gmail.com within 24 hours to investigate the issue with the courier service.

Cash on Delivery (COD):

International Shipping:

Shipping costs may vary based on the shipping address, weight, and fragility of the product.
Shipping costs are provided separately and are not included in the item’s price.
Duties and taxes for international orders are not included and should be paid directly to the shipping agency upon delivery.
If a customer refuses to pay these charges, no refunds will be given.
Delivery for international orders usually takes 12-14 business days, and customs clearance may sometimes cause further delays.
International orders are not eligible for returns or exchanges.

Returns Policy:

Products are eligible for return if the item received does not match the description, or if there is a quality defect or damage.
Customized products, special bulk orders, and sale/discounted items are not eligible for returns or exchanges.
Unboxing pictures/videos must be provided within 48 hours of delivery.
Slight variations in color tone & design pattern of handloom sarees are not considered defects, as each handloom saree is made entirely by hand, giving it a unique appeal.
Minor differences in color & appearance may occur due to photography limitations, different device screen settings, and lighting conditions.
Return requests are treated on a case-by-case basis, and resolution is provided at the discretion of the company.
Products for exchange must be returned within 10 days of delivery.
Credit notes equivalent to the cost amount are provided for exchanges; no monetary refunds are given.
The product should be packed in its original packaging with all inclusions.
Return items will be checked, and if they fail to meet expectations, they will be returned at the customer’s expense.
Missing products should be reported within 24 hours of delivery.
In case of unavailability of a replacement piece, a credit note will be issued, valid for six (6) months.
International orders are not eligible for returns or exchanges.

Exchange Process:

To request a return/exchange, email theindianethnicemporio@gmail.com within 48 hours of delivery with the required information and, if applicable, images of the item.
Emails or images/videos sent after 48 hours of delivery will not be considered.

General Terms & Conditions:

Orders cannot be canceled once shipped.
Products purchased during sale periods or discounts are not eligible for return or exchange.
Refunds will be given after deducting the reverse shipping fee for wrong or incomplete shipping addresses.
Refunds will be given after deducting the reverse shipping fee for three failed delivery attempts or refused packages.
Please ensure communication is in the English language.